Return Policy

Return Policy

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained and is required for ALL returns. All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals,registration card(s), software, cables & accessories must be included. Plexus Hub,Inc inspects all returns and reserves the right to return merchandise that does not meet the criteria.

60 day warranty does not apply to special orders. ALL SOFTWARE SALES ARE FINAL and NON ETURNABLE. RMA processing may take up to 1 week from the time we receive the returned product. Dead on Arrival (D.O.A) is defined as the Product defective after the Original Purchaser receives the product. Plexus Hub, Inc RMA department must be informed immediately. D.O.A Product must be returned with its original accessories within 15 days after receiving the RMA number for exchange.

All returns must be shipped to the address: 348 WoodCreek TE, Fremont, CA 945395.
All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available Plexus Hub, Inc will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or more value within 7 business days. If none of these options are available Plexus Hub, Inc will credit the customer’s account. Plexus Hub, Inc will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.

The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract. c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items. d. Inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows: 348 WoodCreek TE, Fremont, CA 94539

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